How to put all sections and articles on home page
Please follow this short tutorial about how to put all sections and articles on the home page of your Help Center (according to this post). There are few ways to achieve that, but I will explain one of them, probably the most easiest.
Example: https://support.twilio.com/hc/en-us
So:
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Put all the content (all sections) in just one category (how to do that)
- Go to editor for design changes (General / Customize design / Home page)
- Find code row provided under, and remove it and whole code in this section (if you can't find it, just skip this step):
<section class="knowledge-base">
- Put here this code
<section class="knowledge-base">
{{#if categories}}
<div class="category-tree">
{{#each categories}}
<section class="category">
{{#if ../has_multiple_categories}}
<h2><a href="{{url}}">{{name}}</a></h2>
{{/if}}
{{#each sections}}
<section class="section">
<h3>
{{#if internal}}
<span class="visibility-internal" data-title="{{t 'internal'}}">
<span class="visibility-internal-icon"></span>
</span>
{{/if}}
<a href="{{url}}">{{name}}</a>
</h3>
{{#if articles}}
<ul class="article-list">
{{#each articles}}
<li {{#if promoted}} class="article-promoted" {{/if}}>
{{#if promoted}}
<span data-title="{{t 'promoted'}}">★</span>
{{/if}}
<a href="{{url}}">{{title}}</a>
</li>
{{/each}}
</ul>
{{#if more_articles}}
<a href="{{url}}" class="see-all-articles">
{{t 'show_all_articles' count=article_count}}
</a>
{{/if}}
{{else}}
<i class="section-empty">
<a href="{{url}}">{{t 'empty'}}</a>
</i>
{{/if}}
</section>
{{else}}
<i class="category-empty">
<a href="{{url}}">{{t 'empty'}}</a>
</i>
{{/each}}
{{#if more_sections}}
<div>
<a href="{{url}}">{{t 'see_all_sections'}}</a>
</div>
{{/if}}
</section>
{{/each}}
{{pagination}}
</div>
{{/if}}
</section> - Save and Publish changes. You should get your sections and articles on the home page of your Help Center.
Hope this helps, if not, feel free to put a comment under!
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Thank for posting this, Vladan. This is a great help for those who wants to have this on their homepage. Really easy to follow, too. Thumbs up!
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Awesome tip, Vladan. Thanks for sharing!
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Thank you very much for this snippet. May I ask you how you would split the content into two columns?
Thanks a lot,
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A big thanks to you, Vladan! I've been trying to do this and learn HTML5 at the same time by looking things up on the web. Should have known to start with Zendesk Support articles first, you guys are great!
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Hey there, also wondering how to split the content into two columns? Thanks!
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Hi Matthew, Welcome to the Community!
Just to check are you on Copenhagen theme? Could you share a screenshot of what you got there?
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Is there a way to split it into 2 columns?
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Hi Edul! Yes, that is possible.
Open CSS file of your Help Center theme (Guide admin / Themes / Select active theme / Edit code),
and find this value (should be the 812th line in this ZD default Copenhagen theme):flex: 1 0 340px;
Just make a little change so it looks on this way:
flex: 1 0 420px;
That should be all. If it doesn't work, please provide me here with a link to your help center.
Thanks! -
Hi Vladan - Thanks for the info!
Do you happen to know a way to have the "View all XX articles" expand on the homepage, rather than click thru to the category page?
Thanks in advance!
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Hi Caroline, Yes that is doable and requires much more coding.
If you have a front-end developer in your team just direct him to the Zendesk API documentation, a part which applies to the listing of all articles within a section: https://developer.zendesk.com/rest_api/docs/help_center/articles#list-articles
Hope this helps.
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Thanks Vladan! Will give this a try.
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Thanks for sharing this Vladan! One minor detail: I had to wrap {{#each sections}} with <div class="section-tree"> to get everything working perfectly. It fixed a bunch of margins and made the whole thing show up with two columns without even tweaking the CSS code.
<div class="section-tree">
{{#each sections}}
[...] code removed for readability [...]
{{/each}}
</div> -
Thanks for the update, Guillaume!
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[SOLVED]
Hello, I am doing some fetch from the API to get all categories and sections, but I have some sections that are private. Is there a way to filter does private categories/sections on the API?
https://developer.zendesk.com/rest_api/docs/help_center/sections -
Have you tried looking at the user_segment_id attribute?
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