Feature request: Small feature request - but with huge gains!
As a Zendesk Partner, I often have customers who complain that when we nest options in a drop-down field, the field doesn't show the full path selected by the customer or the agent. Secondly, once a ticket is submitted, the agents still can't see the full path which has been selected in the Nested dropdown - not until they click into the field to check.
By not showing the full path actually creates a lot more work for the agent and the reporting on these nested values is also not so good visually because of its current setup and not displaying the full path.
It would be a really nice addition if the dropdown could display the full path. In the example of the screenshots above, it would look like this inside the field once selected.
Delivery > Where is my order?
Thanks in advance.
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