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What's new in Zendesk: August 2025
Edited Aug 01, 2025
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Current and upcoming Zendesk early access programs (EAPs)
Edited Jul 31, 2025
Announcing AI agents for email and web form
Upcoming Zendesk virtual events - August 2025
Edited Jul 30, 2025
Announcement: Banning by IP address in messaging
What is being removed [updated: July 2025]
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