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Announcing macro-triggered public comments in the conversation logs for AI agents - Advanced
Edited Jul 09, 2025
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Manually adding activities in the agent activity timeline in WFM
Grouping and filtering WFM reports by organization
Current and upcoming Zendesk betas and early access programs (EAPs)
Announcing Service catalog EAP
Edited Jul 08, 2025
Announcing new usage data for generative AI writing tools in the Zendesk Copilot: Agent productivity dashboard
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