Follow button not useful when using subsections
Not planned
Posted Feb 10, 2021
Dear Zendesk Team
The "Follow" button on the sections is not useful when using subsections because it doesn't take new articles in the subsections !
For example, in your own Help Center, if I follow the section :
https://support.zendesk.com/hc/en-us/sections/360004108393-Using-Support-ticketing-system
I'm never notified because all articles are published into subcategories !
It is very boring to subscribe to all the sub-sections and incomprehensible to the customers.
Could you analyse this request?
Thanks
5
2
0 comments
Post is closed for comments.