Recent searches
No recent searches
2-Factor authentication for Enduser
Posted Feb 22, 2021
Hi Zendesk Support Team!
We are providing a support service Japanese Customers with Zendesk.
We would like to configure 2 factor authentication for not only Agents but also Endusers since many of our customers have their strict security policy.
We would appreciate it if you could consider adding this request to your future development plans.
21
35 comments
K.S.
In our environment all other business solutions require the end-user to use 2FA to authenticate themselves. It's been out there for a few months, and users are not opting to take advantage of this as it is too easy to miss or even be ignored. For security, we require a solution that requires the end users use 2FA. The reasons have been noted in comments above.
0
Shawna James
0
K.S.
A requirement for end-user usage of 2FA is a must. While it is “nice” to provide the option to the user, we really need to mandate it's usage in our environment. Hoping this can be completed without delay. Thanks!
0
Molly Katolas
Is there a way to pull a list of which end-users have 2FA enabled? If we can't enforce it for end-users, how can we tell (in bulk) who is using it and who isn't?
0
Kirsten Wilson
At this time there is no way to identify which end users have 2FA enabled but the team is looking into adding the ability for admins to enforce it in the future. Stayed tuned for updates as we continue to make additional improvements.
0