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2-Factor authentication for Enduser

Answered


Posted Feb 22, 2021

Hi Zendesk Support Team!

We are providing a support service Japanese Customers with Zendesk.

We would like to configure 2 factor authentication for not only Agents but also Endusers since many of our customers have their strict security policy.
We would appreciate it if you could consider adding this request to your future development plans.


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35 comments

In our environment all other business solutions require the end-user to use 2FA to authenticate themselves.  It's been out there for a few months, and users are not opting to take advantage of this as it is too easy to miss or even be ignored.  For security, we require a solution that requires the end users use 2FA.  The reasons have been noted in comments above.

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Shawna James

Community Product Feedback Specialist

Hi everyone thank you for your continued feedback on ther release of this feature. We appreciate the continued engagement and use cases to help us understand how this feature is impacting your business. Thank you again!

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A requirement for end-user usage of 2FA is a must.  While it is “nice” to provide the option to the user, we really need to mandate it's usage in our environment.  Hoping this can be completed without delay.  Thanks!

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Molly Katolas

Zendesk Luminary

Is there a way to pull a list of which end-users have 2FA enabled? If we can't enforce it for end-users, how can we tell (in bulk) who is using it and who isn't? 

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Kirsten Wilson

Zendesk Product Manager

Hi Molly, 
At this time there is no way to identify which end users have 2FA enabled but the team is looking into adding the ability for admins to enforce it in the future. Stayed tuned for updates as we continue to make additional improvements. 

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