Measuring effectiveness of macro use

Hi Danielle,

By default, Zendesk shows the most recent 7-day usage on the macros list, you probably know this already I just wanted to mention it, and that you can display and sort by usage for up to a 30-day period.

However, if you need more details than that you may want to your macros add something that you can report on in Explore to the ticket - e.g. a tag.

I haven't done much reporting with tags, but this article should help you get started if you want to go that way.

Hope that helps you out!

There is also a great tip here:

https://support.zendesk.com/hc/en-us/community/posts/115006131447-How-to-export-Zendesk-macros-into-a-spreadsheet