API Update & Conditional Ticket Fields
Answered
Posted Apr 14, 2021
We're trying to update ticket fields via API. However, we're getting an error because there's a conditional ticket field (required to solve), which we're not inputting a value into during that API push. Since that ticket field requires a value to solve, it rejects the updates. I've seen this scenario when trying to do bulk updates. Is there a way to update via API and avoid this error?
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