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Link that opens on same page for letting a user sign on during a chat session
Posted Mar 03, 2021
I would like to ask users to sign-in during a chat conversation, only if this is required for solving a support case. Since we have SSO enabled on our website, this usually requires users to follow a redirect link to sign in to our website and then automatically come back to the page they were in the help center.
I did not find a way to create a link with the conversation API which would not open a new browser tab. Therefore I cannot implement a redirect link so that users would come back to the previous page and then continue with their chat session within the same window.
Is there a way to present a link in a message that does not open in a new tab, or is there any other advice on how I can realize a user login during a chat session using SSO?
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3 comments
Greg Katechis
Hi Marius! Because of the iframe that the widget lives in, there would not be any way that I can think of to accomplish this.
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Marius Wilhelmi
Thanks for the answer, Greg. As a workaround, I will then let the chatbot send a short instruction on how the user can log in at the page header. After the login, the help center page will be reloaded automatically, so that the chatbot then can recognize that the user is now logged in.
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Greg Katechis
I was actually going to recommend something like that, but I didn't want it to come across as a passive comment. Glad you have a plan!
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