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Zendesk Android Support SDK - getAllRequests: wrong data in wrong field
Posted Jul 27, 2021
I'm using Zendesk Android Support SDK v5.0.2. When I request all tickets by calling getAllRequests function on request provider, the response returns all tickets created by me. However, the problem is that "description" and "subject" fields return the same thing although I set them differently. Both fields return the value of "description". So, the "subject" field returns the wrong data. Any comment?
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5 comments
Eric Nelson
Hey there,
When you go in and check this ticket id in you support instance are you able to verify that it has a different subject than description? If so, can you check the ticket events and see if there was any update to the subject field?
Thanks!
Eric
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Uğurcan Yıldırım
Yes, I can clearly see on the zendesk support dashboard that the subject is different than the description. there is no updates either. I create the ticket, and fetch it on the mobile app immediately.
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Eric Nelson
Great, mind if we pull this into a ticket so that we can do a bit of debugging?
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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Uğurcan Yıldırım
would be happy if you can sort it out as soon as possible. we're using zendesk sdk in a mobile application, and this is currently a blocker for us.
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Eric Nelson
Sounds good, I've just opened up a ticket for us to work through this issue. Look forward to working with you via that!
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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