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Create ticket over import/create_many.json
Posted Jan 05, 2021
Hi all,
I am trying to create a tickets using{create_many.json endpoint}.
my issue is, inside the ticket I have this fields
{
"tickets": [
{---------
-----------
"requester_email": "alexmurphy1516@hotmail.com",
"submitter_email": "alexmurphy1516@hotmail.com",
"assignee_email": "kazumasa.kumakawa@rubiko.tech"
------
-----}]
}
those email is not exist in my Zendesk instance, but when I am insering the ticket. I successd to make requester_emai submitter_email, but the problem is, I can't create
assignee_email
either keep it null or assigne it to the account that I open to make import ticket.
Is there any solution to make assigne_email if it doesn't exist and asssigne it to the ticket when I make the import?
Thanks!
0
1 comment
Greg Katechis
Hi @...! In order to assign a ticket, you must have an existing agent to whom you are assigning that to. Since agent seats are paid for individually, there is no mechanism that will allow you assign a ticket to a new email address that isn't tied to an existing agent already.
0