Expand the limit of Facebook Pages integration
PLEASE VOTE IF YOU NEED TO EXPAND THE LIMIT OF FACEBOOK PAGES INTEGRATION
Currently, Support Suite accounts are eligible for 15 Facebook Pages with private messages. According to this article. Whereas, some accounts have multiple different brands added to Zendesk and their own Facebook accounts. Unfortunately, there is a limit of 15 Facebook pages that can be connected to Zendesk.
In short, Zendesk allows you to connect up to 300 different brands but it has only the capability of adding 15 Facebook Pages.
Ideally, there shouldn't be a limit since many brands have their own Facebook accounts these days.
I have been informed that it depends on Facebook and Facebook applies this limit but I believe that Zendesk could find a solution for it if we can show them a demand for it.
I personally have checked around 10 different ad-ons, third-party solutions but none of them suits us. The majority of them offers chat bots or they are just simply a way too expensive.
Let's see how many of us need it, give a vote if this limit affects you too.
I would love to see this feature added, we have over 40 brands and are just now setting up socials for all of them - we need our customer service team to be able to respond to customers within ZenDesk.
Did you know that is you use our Facebook Messenger integration with Agent Workspace, you will be able to integrate many more accounts? There is no hard limit on the number of integrations you can set up with this flow. The one thing to note is that this integration is for private messaging with your customers, not public posts. We are however working on closing that gap too. Hope this helps, happy messaging!
my Facebook account login please help me DP
I was wondering if you figured a way to include more than 15 pages including the comments from the FB and INSTA posts, not only the private messages?
We are actively working on this and will loop back around with an update.
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