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Expand the limit of Facebook Pages integration



Posted Jun 21, 2021

PLEASE VOTE IF YOU NEED TO EXPAND THE LIMIT OF FACEBOOK PAGES INTEGRATION


Currently, Support Suite accounts are eligible for 15 Facebook Pages with private messages. According to this article. Whereas, some accounts have multiple different brands added to Zendesk and their own Facebook accounts. Unfortunately, there is a limit of 15 Facebook pages that can be connected to Zendesk. 

In short, Zendesk allows you to connect up to 300 different brands but it has only the capability of adding 15 Facebook Pages.

Ideally, there shouldn't be a limit since many brands have their own Facebook accounts these days.  

I have been informed that it depends on Facebook and Facebook applies this limit but I believe that Zendesk could find a solution for it if we can show them a demand for it. 

I personally have checked around 10 different ad-ons, third-party solutions but none of them suits us. The majority of them offers chat bots or they are just simply a way too expensive. 

Let's see how many of us need it, give a vote if this limit affects you too.

Thank you! 


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11 comments

Official

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Chris Drylie

Zendesk Product Manager

HI Everyone, 

Happy to say we will be addressing this limit later this year.
We are currently working on multiple improvements to our Public Social channels.

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I would love to see this feature added, we have over 40 brands and are just now setting up socials for all of them - we need our customer service team to be able to respond to customers within ZenDesk. 

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Stephanie Langlois

Zendesk Product Manager

Did you know that is you use our Facebook Messenger integration with Agent Workspace, you will be able to integrate many more accounts? There is no hard limit on the number of integrations you can set up with this flow. The one thing to note is that this integration is for private messaging with your customers, not public posts. We are however working on closing that gap too. Hope this helps, happy messaging!

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my Facebook account login please help me DP

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Hello,

I was wondering if you figured a way to include more than 15 pages including the comments from the FB and INSTA posts, not only the private messages?

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Chris Drylie

Zendesk Product Manager

Hi All, 

We are actively working on this and will loop back around with an update.

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Hi,

is there any news on this? We urgently need to add more Facebook pages and all their comments & posts otherwise we have to switch to another tool in future..

Thanks!

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Can a progress update on expanding the limit of Facebook Pages integration be posted?

The inability to only be allowed to connect a maximum of 15 Facebook Pages to an enterprise account does not make sense. We have over 15 brands with multiple Facebook Pages for each. Will this feature be expanded anytime soon? Please provide a newer update (last update: January 31, 2023) update on the progress. Thanks! 

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Chris Drylie

Zendesk Product Manager

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, February 14th, at 7:00 PM CT/ Thursday February 15th, at 12:00 PM AEST for our PM Roundtable on Posts in Social Channels.

There will be a presentation and an open discussion on what is and isn’t working for you in this focus area of Zendesk and whats coming next in our Social Spaces. So please bring your questions, concerns, and feedback because we want to hear from you! The link to register can be found here.

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Chris Drylie

Zendesk Product Manager

Thank you so much for providing feedback on this area!In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable on Posts in Social Channels.

Please find the deck and recording in the follow up article here. Thank you again for your feedback and for being a valuable Zendesk Customer.

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Chris Drylie

Zendesk Product Manager

🚀 Exciting News: Facebook V2 Open Beta Now Available! 🚀

We’re thrilled to announce that the open beta for our Enhanced Facebook Integration is now live, bringing powerful new features to streamline your social media management!

🔹 What’s New in Facebook V2?

  • Extended Content Support: Respond to posts and comments over a year old, with older comments now generating tickets for better visibility.
  • Follow-Up Tickets: New comments on closed tickets automatically open a follow-up ticket, ensuring seamless interaction tracking.
  • Expanded Ad Support: Now includes boosted, flexible, and dynamic ads for a broader engagement toolkit.
  • More Page Support: Manage up to 30 Facebook pages (previously limited to 15) within Zendesk.
  • Video Post Ticketing: Video posts now generate tickets to support broader engagement options.
  • Threaded Message Support: Linked tickets for thread conversations let agents respond within threads, boosting conversation organization and response accuracy.

If you manage fewer than 10 Facebook pages, we encourage you to sign up and explore these enhanced features! For customers with more than 10 pages, we recommend waiting for our General Availability release in early 2025, which will include an automated migration process for a smoother transition.

👉 Sign up for the open beta here.

Enhance your team’s efficiency and improve your social media engagement with Facebook V2!

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