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Modify tab order for creating views to match tab order for creating triggers



Posted May 05, 2021

Currently, the interface for creating a trigger (Admin>Business Rules>Triggers) is fairly easy/intuitive to use via keyboard navigation (i.e. keyboard tab to the field you want, type in a value, tab to the next field).  Unfortunately, the (almost identical) interface for creating views (Admin>Manage>Views) is a bit cumbersome to use via keyboard navigation.  It'd be nice to have the same intuitive interface across views/triggers/automations.

For example, in order to add a number of group conditions to a trigger I could do the following:

  1. While having the "Add condition" button selected
  2. Space bar to bring up the conditions dropdown
  3. Type "g" to select "Group" from the list
  4. Press tab or enter to confirm the selection
  5. Tab to move to the next field
  6. Type "i" to select "Is" from the list
  7. Press tab or enter to confirm the selection
  8. Tab to move to the next field
  9. Type in your group name
  10. Press tab or enter to confirm the selection
  11. Tab to move to the next "Add condition" button
  12. Repeat steps 1-11

To do the same process for a view requires the following:

  1. While having the "Add condition" button selected
  2. Space bar to bring up the conditions dropdown
  3. Shift+tab twice to cycle back to the new condition field
  4. Type "g" to bring "Group" up in the list
  5. Arrow down to select "Group" in the list
  6. Press enter to confirm the selection
  7. Tab to move to the next field
  8. Type "i" to bring "Is" up in the list
  9. Arrow down to select "Is" in the list
  10. Press enter to confirm the selection
  11. Tab to move to the next field
  12. Type in your group name
  13. Arrow down to select your group in the list
  14. Tab twice to select the next "Add condition" field
  15. Repeat steps 1-14

While it's technically not that many more steps, having to tab/shift+tab multiple times and then use the arrow keys to navigate is a bit of a hassle.  The current triggers interface feels much more intuitive and easy to use.


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1 comment

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Nicole Saunders

Zendesk Community Manager

Thank you for taking the time to share your feedback, Eric.

If other users would like to see similar functionality, please up vote Eric's post and add your detailed use cases in the comments below.

For guidance on what is helpful to share, please see our guidance on how to write an effective feedback post.

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