CC all/select users in an organization when a ticket is created under that organization
Zendesk Luminary
Posted Jan 19, 2021
When a ticket is created I would like the option to CC all users (or select users) in the organization anytime a ticket is created by another user under that organization.
I asked in Zendesk chat today (#626432) and was told this isn't possible and to post here (Zendesk Product Feedback forum). This is similar to https://support.zendesk.com/hc/en-us/articles/228431828-Can-I-automatically-CC-all-users-in-an-organization-.
12
18
18 comments
Sign in to leave a comment.