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Forbidden message when resending verification email

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Diane Michaels

Posted Apr 08, 2021

HI All,

I am having an issue when I send out a "Resend verification email" out to an end user.  They get the email, but when they try to verify it is giving them a 403 Forbidden error message.  Any help would be appreciated, as I just sent out an email with a link to an article that the end users are not able to see.  

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    Brenda Cardinez

    Hi Diane,

    Feel free to check out this community post https://support.zendesk.com/hc/en-us/community/posts/360049640694-User-email-verification?page=1#community_comment_360014120313 which similar to your case. You can find the resolution steps from the comment section!

    Hope this helps! Otherwise, please let us know.

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