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Customizing Status Icons for Community Posts

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Posted Jul 12, 2021

Hello, I read this help article about customizing status icons for community posts, including several of the comments, and I wanted to inquire about the status of a few of the things mentioned there.

1. Brenda L. asked four years ago if it is possible to have more than four status icons. Is this possible now? 

2. Also four years ago, Michael K. expressed concern over the customization being dependent on curlybars and code, and requested the simplicity of a simple customizable field. Nicole mentioned that the dev team was aware of this request - any progress in this area?

3. Three months ago, Michael S. posted about creating a feed of posts that have a certain status; for example, all that are "answered." Any recommendations here?

If there's progress with any of these, I would also appreciate any relevant documentation you have. Thank you!


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Kasper Sørensen

Zendesk Product Manager

Hi Micah,

Let my try and best answer your questions.

1. No we don't have changes to the post statuses.

2. We are working on adding something similar to labels to community posts. More info coming on this later, I would track this post for updates.

3. It's possible to filter on post status.

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