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Get articles call does not include latest label updates
Posted Sep 29, 2021
I'm using cursor-based pagination for getting all the articles.
GET / api / v2 / help_center / articles? locale = en-us& page [size] = 100.
In the result, I have the articles, but some of the labels are missing.
My observations:
1) Labels are not included if you added them and save the article without editing the text of the article. I assume that it is not updating because the Publication status is not changing. Am I right?
2) If you edited labels of the article and edited text of the article that labels are returned correctly but if the call is made approx. in 1 hour later. Why do we have such a delay here?
However, when I'm using
GET /api/v2/help_center/articles/search.json?label_names=label1
it returns an valid article with newly updated article.
Could someone explain the logic behind this?
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3 comments
Eric Nelson
Hey There,
This is a really good callout and I don't think is expected behavior. I'm reaching out to the product team to get clarification on if this is a bug or not. I'll reach out with an update in the coming days.
Thanks for your insights!
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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ihorbufan-admin
Hi Eric,
Are there any updates on this?
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Eric Nelson
Hey there,
Apologies for the delay. We've been doing some investigation and this does seem to be a bug. Do you mind if I move this into a ticket to get more details from you?
Have a wonderful day!
Eric Nelson | Manager - Developer Advocacy
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