Get author name and profile image via API

Hi @...,

Thanks for reaching out!

The author_id can be used together with the Users API to pull all the relevant user information, including the user name and image. In this case, you will just need to replace the {user_id} with the {author_id} i.e GET api/v2/users/{author_id}.

Here’s a link to the Users API documentation which goes in to a bit more detail:

https://developer.zendesk.com/api-reference/ticketing/users/users/

I hope this helps! Feel free to reach out if you have any questions.

Tipene

Thank you for the response Tipene!

Unfortunately, the documentation mentions that it’s only available to “ Admins, Agents and Light Agents”, with me receiving “Forbidden” when trying to call it. Is there any way to access this information as a user/anonymous?