Chat app: Knowledge Base Search - official feature request thread

This is the official feedback topic for the Chat: Knowledge Base search app. Please refer to the Guidelines for providing feedback on Built by Zendesk Apps before posting here. We’ll try our best to check this and respond to your queries. Thank you for taking a moment to submit your feedback!

If you see a suggestion below that you would also find useful, please feel free to upvote it so that we can focus on features that would help the most users!