Tip: Agent Workspace: Chat Dashboard View
Sharing a workaround that a colleague and I created for our team.
Our team really liked the old dashboard and the ability to pre-read and watch chats without joining. With the limitations in the new dashboard as a result of the new Agent Workspace, and growing concern from our team we created a custom view for active chats that replaced the functionality of the old dashboard for our team. This view also is more accessible than the old dashboard!
Here is a screenshot of the settings.
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Thanks for taking the time to share this workaround for everyone Ryan. Awesome way to address the current limitation with Agent Workspaces!
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Nice idea, @.... I like it.
Quick question about the recipe - what's the tag you are using? Unfortunately, it's cut off (zopim_chat_m...).
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This is fantastic!
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Hey @...,
The tag that @... and our team is using, is the 'zopim_chat_missed' tag.
This is so that our missed chats then leave this dashboard and are found only in our main Support queue.
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Thanks. Has anyone found a way to view a list of visitors to your site like you used to be able to do on the Chat app?
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Hello Gil,
This is still a limitation for Agent Workspace. Creating a custom view like the workaround provided in this post will not be possible as website visitors will only appear in Agent Workspace until they start a chat request.
A similar discussion can be found in this post. You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
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There are several dashboards that already show who is requesting a chat, meaning that this view is not of any use - the key feature that we are missing is the view of all of the customers who have loaded the widget but have not requested a chat.
Thanks
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