Tip: Agent Workspace: Chat Dashboard View

Posted Apr 09, 2021

Sharing a workaround that a colleague and I created for our team.

Our team really liked the old dashboard and the ability to pre-read and watch chats without joining. With the limitations in the new dashboard as a result of the new Agent Workspace, and growing concern from our team we created a custom view for active chats that replaced the functionality of the old dashboard for our team. This view also is more accessible than the old dashboard!

Here is a screenshot of the settings.

7 comments

Date

Newest

James KNIGHTS

Nov 14, 2023

There are several dashboards that already show who is requesting a chat, meaning that this view is not of any use - the key feature that we are missing is the view of all of the customers who have loaded the widget but have not requested a chat.

Thanks

Joyce

Aug 11, 2023

Hello Gil,

This is still a limitation for Agent Workspace. Creating a custom view like the workaround provided in this post will not be possible as website visitors will only appear in Agent Workspace until they start a chat request.

A similar discussion can be found in this post. You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

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