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Add a "Labels" column to the Articles List
Posted Jun 15, 2021
We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists/Views.
We can then determine at a glance, which articles have labels and ensure that the correct labels have been appended.
Thank you!
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5 comments
Matthew Erickson
Zendesk needs a way to track meta data for Guide articles with the ability to filter based on multiple Label selections. For instance if I want to see all my articles the Labels X & Y or any other combination. Currently you can only filter by one Label from the article list.
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Mary Paez
One of our articles is missing a label that determines when it should be verified. Unfortunately, we cannot find that particular article since 1) we do not know its title and 2) there is no way to find an article that does not contain a label.
We need to be able to do Not, And, and OR operations. When will this be possible?
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Evelina Berberi
Hello!
We are facing issues with tracking articles set without an expiration label and the addition of a column "Label" made easier the identification of such articles.
Just for an insight: In order to find the article missing the expiration label, I duplicated the list of the Author(luckily with only 69 articles published): one with all the expiration labels and one without, I put the pages one next to the other and I cross-checked all of the articles until I found the missing article on the list without the expiration date. It took me a lot of time which could have been avoid it if the Label column could have been there, or available from any knowledge query in Explorer.
Is Zendesk thinking to implement this in the future?
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Ueda
Hello, I would also like to request this feature. Currently, we are aiming to improve the search results for articles, but the labels are freely assigned and lack consistency. With the current feature of bulk addition and deletion, it is not clear which labels are assigned to which articles. Therefore, I would like to request the following features:
Thank you.
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Orsolya Forster
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.
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