Using Power Automate Zendesk connector to create Ticket from Microsoft Forms - Responder as Ticket Requester

Power Automator - which specific part are you trying to get to work? Passing in the requester? 

All you need to do is pass the email address into the following in the API call:

"requester": "myemail@gmail.com", 

Chris Green can you show us the full flow? I don't know exactly what you did to make it work :(

Did you use a custom component?

Tks!

Paul Storic - I was able to resolve this.

All I'm doing is passing the 'Created By Email' in as 'requester':

I too am trying to accomplish this but haven't been able to figure it out yet. If the ticket cannot be submitted by the end user can the form filler at least be CC'd on the ticket?

Sarah,

Were you ever able to resolve this? We are running into the same thing with Power Automate. It seems the Zendesk Connector is quite limited. All of our tickets are getting created with our connector account (SVC-Zendesk) as the requester, not the staff user.

Thanks,

Chris

Hey Sarah,

I'm not familiar with the the Power Automate integration with Zendesk so I'm afraid I won't be much help in this area. It looks like this integration was created my Microsoft so it may be worth reaching out to them for assistance. I was able to find their integration page that may also point you in the right direction: Power Automation Zendesk

I hope this helps!