Recover (soft) deleted user

I agree that this issue needs to be prioritized. One must be able to restore deleted users within 30 days. Feels like a basic feature tbh…

Zendesk Team,

This issue needs to be prioritized and added to your roadmap. It is critical to address the lack of functionality to undelete a deleted user. While a user can be recreated, the linked tickets are neither visible nor re-linkable.

1263082170549 

any updates on the undelete option?

Not providing a minimum time threshold to recover some data is unacceptable, a data recovery policy must make sense, most importantly, it must follow the best practices (as stated above).

What’s the advantage of seeing the deleted users list and not being able to recover those that were deleted less than hour earlier? That's not “data recovery policy”, it’s nonsense.

Why can't it be possible to undo deleted users!!!!!

You can see the deleted users but you can only delete users permanently.

It can't be that hard to implement a change to deleted users so there is an undo button. So if you by accident delete wrong user - that user can be restored back to before the delete. So historie, tickets, reports and other actions that user has made in Zendesk products.

Really would prefer that undelete be a real action...its takes me back to my childhood where I was behind the counter at a store with a jar full of chocolate candy and I reach for it and my hand hits the glass...I can see it and even smell it but I just can't have it.  :-)  Please, Please, Please...

In the Zendesk policy it even mentions that someone on the team can access those soft-deleted users:

"Deleting users from your account soft deletes them, and that means that the users are still in the Zendesk database and accessible on a limited basis only to Zendesk employees with certain database privileges."

If someone on the Zendesk team can still access the information in the database, why can't they recover the deleted users when requested by the account owners?  This is a shady practice to allow Zendesk access to these users but not the account owners who request this data. Why does Zendesk need it?  What are they doing with it?

This is not a "soft delete" if the data can't be restored and it is CLEAR that people are asking for this in times of a mistake being made. Holding client data hostage is not a great policy. 

I would also like to see this be a feature added - the ability to recover a deleted user.  Agree that it's really not a soft delete if it can't be restored.

Thanks.

I completely agree with the previous comments. This is really a critical feature to properly administrate this database and UI. Having suspended users being displayed in the UI everywhere that you see the user list is so un-user friendly and my agents are complaining frequently. We have 2.5 times the suspended users over active users in the database. We are not deleting them because of exactly the issues defined here. 

I understand the difference between "soft" and "permanent" for compliance regulations but "soft" is EXTREMELY misleading. What would a rational person assume based off that name. Why does the suspend validation window have such a major warning and delete is just are you sure? These comments have been here for 2 years now. Can we get this changed or at least get an answer? There is not one response here from either a moderator or employee.

I would like to restate Tim's suggested changes, as I disagree a little bit.

Suspend a User

1. Warning stays the same.
2. User moved to different table in the database that is not queried by any standard lookups. For all intensive purposes, this user appears removed.
3. Name will appear in all tickets, etc. But you cannot view the user page anymore.
4. New feature added in Admin Revoke Suspension - this provides a separate table and allows the Agent/Admin to view the user page and choose to unsuspend the account. This feature will have bulk edit capability from the start and access can be set with choice of Agents and Admins or Admins only.

Delete a User

1. No longer refer to this a "soft" delete. It is delete.
2. Immediately add full details of this action to the confirmation dialog box so that agent has full understanding of this action. Not every agent has read everything in the Zendesk user guides... I really like the option to suspend instead.
3. A second confirmation dialog will come up, Are you absolutely sure? Force them to type YES to be sure that it is not some quick clicking that destroys our data.

Compliance Record Removal

1. Rename permanent delete to Compliance Record Removal to clearly distinguish the purpose of this action. 
2. Update the tool to do this with a proper description of what the effect and reason for taking this action at the top.
3. Update the tool to allow sort, search, and bulk action.