Improved search for deleted tickets

Planned

10 Comments

  • Brett Bowser
    Zendesk Community Manager

    Hi Richard,

    Thanks for taking the time to provide your feedback as well as sharing specific examples and details about impact. This helps our Product Managers understand the full scope as they work on solutions to make a more optimized product for our customers.

    Thanks again :)

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  • Ayal Kellman

    I second this request!

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  • Branch Carr

    I agree. There needs to be a search function within deleted tickets.

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  • Danielle Eberhardt

    I agree!

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  • Óskar Ómarsson

    Second this, actually very surprised by this not being possible already.

    Are there even not any workarounds for this?

    Best regards
    Oskar

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  • Krista Zaloudek

    Yes, being able to search deleted tickets is important to catch any issues. It is very difficult and time consuming for an administrator to hover over different tickets and hope to find the right one.

    We would like the ability to search based upon requestor, the ticket comments, group, and assignee.

    Thank you!

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  • Kris Karkoski

    The ability to search would be helpful for us as well, or at a minimum add the Sender column like Suspended Tickets to make it possible find tickets deleted when a user's tickets are marked as spam. 

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  • Preethi Thutika

    Thanks for the feedback, all. 

    We understand your use case and the need to search through inactive and deleted tickets. Significant work is being planned for 2022 and 2023 to extend the usefulness of existing support search capabilities and improve the user experience in the support search space. This feedback is extremely valuable and important to us.

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  • Preethi Thutika

    Hello All,

    We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/

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  • Emre Aktaş

    Hi Team,

    i want to find out tickets id's of deleted tickets, this screeshot belongs to count of deleted tickets for last 2 month. When i add ticket id on the "Rows" query doesnt work and doesnt show me tickets id, can you help me ?

     

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