Recent searches
No recent searches
Adding non-agent CC in Macros
Answered
Posted Apr 18, 2019
We are seeking the ability to CC non-agent staff members in macros so that, when we have completed the work on the ticket and use a macro to indicate such, certain other employees besides the requester can be notified.
We are on the Team plan and are unable to use light agents.
59
29
29 comments
Sign in to leave a comment.