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Report on Article Links



Posted Oct 14, 2020

It would be beneficial to have a function that allows you to pull a report that lists articles that contain links to other articles and what those links are.  At the moment, you have to go into each article to see if there is a link or not which is a time consuming task.


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16 comments

100% agree!! 

5


Agree wholeheartedly! There are too many use cases to enumerate why this feature would be, well, useful. Thanks for your consideration, Guide team!

2


It would be good to be able to have a report to see links to to external sources as well.

In addition, being able to see broken links. 

6


Is it possible to extract a list of links in articles with API?

1


I definitely need a report that shows all broken links. As I update and merge articles, I'm worried I'm creating broken links in the process and there's no way to know.

2


Same here! I posted about the need for this functionality here:

https://support.zendesk.com/hc/en-us/community/posts/115007417707-Managing-Links?page=1#community_comment_1260802458370

There's other people out there who want to see this!

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Hi everybody,
I am working on an app that enables you to export a list articles and all the links within each article. The broken links & images are automatically detected and highlighted in the export.
It will be released soon, at no cost for all the requests coming from this thread.
You can register for early access here.

1


Hi everybody,

I'm pleased to let you know that the Help Center Export app was approved by Zendesk and it's available now on the Apps Marketplace. You can give it a try here.

2


The app works only with Support? Not Guide?

0


@...

it integrates with Guide's API but it's published in the apps directory under Support (there is no category in the Marketplace for Guide apps).

0


Ok great!

0


Thank you - just signed up - can't wait to try since literally today I was asked to do this task manually

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image avatar

Gorka Cardona-Lauridsen

Zendesk Product Manager

Hi all, thank you for your feedback!

Currently we do not have plans to build this as a native feature, but this is a perfect example of the strength of our developer community. Huge thanks to Sorin Alupoaie for providing an app for this!

1


Still no plans to offer a report with overview of articles containing links to other articles or external sites?

0


We need that type of report available as well. Any plans for Zendesk team to buide this as a native feature?

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Suppose you are referencing (linking) to article C from article A and article B.
If you decide to delete (archive) article C, you can use the

I want to cut the description of the reference part of article C, so I want to search for "articles referencing article C".

Currently, the above can only be achieved by using the article search API, but even without using the API

We would like to request an improvement so that it can be achieved with a standard search.

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