Bug with "Updater Role" attribute
Zendesk LuminaryCommunity Moderator
Posted Jul 29, 2020
In Insights, I have a # Public Comments report that has a filter for "Updater Role = Agent".
It returns data for users who were an Agent at the time of their public comment, even if they are no longer an Agent.
In Explore, it does not return data if the user is no longer an Agent. It seems to be checking the user's current role, not the role at the time of update.
This is discussed in a feedback post here: https://support.zendesk.com/hc/en-us/community/posts/360047306853-Explore-Reports-Issue-Updater-Role-Doesn-t-Work-Historically
Hoping someone from product can confirm this is a bug?
Thanks!
Stephen
0
4
4 comments
Neil
Hi Laurie,
There is not a firm timeline yet on when the attribute that Eugene mentioned would be introduced.
0
Laurie LeDuc
Eugene Orman has the ability to report on comment user type been introduced yet?
0
Eugene Orman
Stephen Belleau, thank you for the feedback. Apologies for the belated reply.
The updater role attribute indeed looks at the current state of the updater's user profile. We will not be changing the behaviour of this attribute but will introduce ability to report on comment user type as part of another attribute.
I suggest voting for this feature request here - https://support.zendesk.com/hc/en-us/community/posts/360047306853-Explore-Reports-Issue-Updater-Role-Doesn-t-Work-Historically
0
Nicole Saunders
Hey Stephen -
Apologies for the delay in responding on this; the PM we need to speak to has been on extended PTO. We will circle back as soon as we can get hold of him.
0
Sign in to leave a comment.