Allow custom fields in Backlog Dataset



Posted Feb 16, 2019

We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highly advantageous to us to be able to slice and dice these by custom fields. This capability existed within GoodData, but appears to have been lost to us now in Explore. 


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43 comments

+1 We need this to accurately report our backlog using custom fields

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Can't come fast enough for us!

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This is crucial for us

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Add ticket form please.

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Very very interested too !!!

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Just agreeing with all the comments and upvoting to get more traction.  Totally want what Samantha's is asking too around Ticket form. Especially as it's a Standard Zendesk field.

Also want custom fields too.

 

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I would also like to have this functionality. Would be advantageous for our company

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This would be hugely valuable, as aforementioned by others here. 

Why can't backlog be filtered by Ticket form? 

Is there a plan to add more ticket attributes to the backlog Explore data pool to be able to filter by?   I attempted to do a calculation on Ticket Form within brands but the data set available to me is extremely limited.

Is Zendesk planning to add at least a few more attributes into the Backlog Explore dataset? 

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Agree with all of the above comments. Custom fields are crucial to our team's workflow and we need a way to measure trends over time.

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This level of info would be precious! Our Backlog reports are handicapped, once custom fields are the base of our tickets operation!

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