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Jira Integration - Count Jira issues created within set time
Answered
Posted Jul 16, 2021
Hey there
We had set up the Jira Integration correctly and it's working as expected.
And we have Jira issue status sync to a ticket field "Dev status".
for example, we have 3 status
- Backlog
- WIP
- Complete
Now, we're trying to count a metric: the number of Jira issues created from Zendesk via App(Integration).
I've set up below standard calculated attributes and hope to filter by it however it doesn't seem to be working. (I even tried with the ticket field ID)
Any thought or suggestion to achieve this would be appreciated!
IF ([Changes - Field name] = "Dev status"
AND [Changes - Previous value] = NULL
AND [Changes - New value] = "Backlog" )
THEN "True" ELSE "False"
ENDIF
IF ([Changes - Field name] = "Dev status"
AND [Changes - Previous value] = "-"
AND [Changes - New value] = "Backlog" )
THEN "True" ELSE "False"
ENDIF
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