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Chat Hyperlinks

Not Planned


Posted Nov 13, 2020

Hi Team,

Would be good if we could have the option to apply a hyperlink to chat. 

A lot of our links are quite lengthy and may include our first and last name in the URL (i.e for sales) that we do not necessarily want to share with customers. 

Thank you! 


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5 comments

We are using bit.ly for this but you are right, it should be hyperlinked for both prechat form and any messages. 

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So, when we can have it? It's ridiculous that for other competition services this is out of the box ready and we can't have it even after two years of asking it....

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Hey Team! Can we get an update on this one? It's weird that when we try and insert an article from the help centre, this is what it looks like - which is not what happens in the ticket view. 

screenshots are chat vs. e-mail. 

 

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It would be great if hyperlinking is available in chat.

I see that it's been 3 years now since this post. I hope we hear updates from this and implementation plans for this feature this time around.

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image avatar

Sarah Darmawan

Zendesk Product Manager

Hey there, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

We wanted to let you know that at this time we are not able to commit to building this feature on Chat. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.

Currently, you can include links on a Messaging message and they will appear hyperlinked, but you cannot hyperlink parts of the text to lead to a specific URL. There are plans to support rich text in Messaging this year, and we will take this feedback into account as we plan our roadmap.

At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

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