Automatically assign a follow-up ticket to the original group / assignee

Good morning,

 

I have been looking at this functionality for a while but the only workaround I have found on your site is not relevant I'm afraid. Creating 3 new triggers for agent in order to address this problem is not a viable solution for companies with many agents.

 

Is there any other workaround ?

 

I was trying to understand the background of it, why those follow up tickets are falling into the crack currently and is there something I can do to prevent this happening ?

 

I have seen many other Zendesk customers have also raised this point so looking for hearing some news about it to have a suitable solution.

 

Thanks,

Delphine