How to disable email notification when users are following a section?

Answered


Posted Jul 29, 2021

Is there a way to post to Zendesk and not have it trigger an email if the user has selected "Follow"? I am adding older notes to the non-US pages and I dont want to spam people but they do need to be added. Appreciate any pointers!

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1 comment

Hi Keith,

Thanks for reaching out! I would suggest temporarily deactivating your Help Center - you could put out a message to your users about scheduled downtime and try to do it at a point in time that not too many people are online. But that way you could add older notes to the non-US pages and not spam them.

Otherwise, you would probably need to unsubscribe everyone using the API and then resubscribe them (or ask them to resubscribe themselves) when you're done.

For more information on the subscriptions endpoint you'll want to take a look at our documentation here: Help Center API

I hope this points you in the right direction!

Thanks,

Shayne

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