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Using Custom Fields in a JSON query

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Morris Coyle

Posted Oct 25, 2021

I am trying to put together a JSON / API query string using a combination of 'standard' and custom fields such as: 

.zendesk.com/v2/incremental/tickets.json?per_page=900&start_time=1634740000&include=users,groups,organizations,metric_sets,ticket_forms&created>2021-10-01&custome_field123=wibble"
 
But having no luck at all. Anyone have any ideas?

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      Tipene Hughes

      Hi Morris Coyle,

      Thanks for reaching out!

      The incremental exports API does not support the use of the “created” URL query parameter — by design, it is intended to pull items that were created or changed since the last request was made. Custom fields are also not available to the “include” side-loading parameter. For more info on side-loading, see below:

      https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/side_loading/

      Depending on your use case, the Search API might be more helpful to you in pulling a specific dataset:

      https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

      I hope this helps! Feel free to reach out with any questions.

      Tipene

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