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Checking of clients authorization in his account on the website of our company (iOS SDK v2)

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Oksana Segedenko

Posted Nov 04, 2021

Hi!
To use the event api, it is needed to activate the profiles and register the user and then send his events.

     But on request “https://exmohelp.zendesk.com/api/v2/user_profiles?identifier=acme:customer:email:jdoe@example.com”
     we get an error {“id”: “6a8cf907c9115036-DUB”, “code”: “MissingOrInvalidAuthentication”, “title”: “Invalid or Missing Authentication”}
     What login and password should we transfer? Which account/e-mail should they belong to?

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Oksana,
     
    Requests to the Get profile by identifier endpoint must be authenticated by an agent.  I'd like to know a bit more about your use case.  What type of application are you sending these requests from?
     
    Thanks,

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    Oksana Segedenko

    We are testing Chat Professional for IOS SDK.

    We make a request from the iOS application by sending the agent's authorization. But, we get an error: MissingOrInvalidAuthentication. When we try to make the test request as in example just in the terminal we have the same error: MissingOrInvalidAuthentication.
    The documentation says: You can use your email and password to access the API.
    Please clarify about the email and password. Whose should they be? We set in the parameters the login and password that we have for the agent, but we still receive the same error.

     

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Oksana,
     
    I've moved this conversation to a ticket so that we can discuss in greater detail.
     
    Best,

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