End-User New Message Notification


  • Miranda Burford
    Zendesk Product Manager

    Hi Paige Abid,

    Thank you for your suggestion!

    If the widget has been minimised, then the end user should see an unread messages counter on the Web Widget launcher.  But I agree that it may not be enough to alert the end user.  We are actually thinking about sound notifications and have this on our roadmap for 2022.  Stay tuned for more on that next year!


    - Miranda.


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