iOS Chat SDK v2 Push token deleting

Posted Nov 08, 2021

Hello
If there any functionality to remove push token for iOS device that was previous registered?
Problem here is that when user logged out from our app can still receive push notifications.
I've found this method https://zendesk.github.io/mobile_sdk_iOS_jazzy_docs/Classes/PushNotificationsProvider.html#/c:@CM@ChatProvidersSDK@objc(cs)ZDKPushNotificationsProvider(im)unregisterPushToken
but it doesn't work.
Could you help me with this?

8 comments

Date

Eric Nelson

Zendesk Developer Advocacy

Nov 08, 2021

Hey Evgenii,

Would you be able to provide the relevant code snippets so that we can see how you are logging users out along with using the unregisterPushToken method?

Evgenii Aronov

Nov 08, 2021

So I tried 2 approaches:

1) Registering token by calling Chat.registerPushToken(deviceToken) and deleting by calling Chat.pushNotificationsProvider?.unregisterPushToken()
2) Registering token by calling Chat.pushNotificationsProvider?.registerPushToken(deviceToken)
and deleting like in previous.
But had no luck with both cases.

Eric Nelson

Zendesk Developer Advocacy

Nov 08, 2021

Hey Evgenii,

It's tough to say without seeing the actual snippets to get a complete understanding. Though I'd try something like:

// Registering the push token
    func registerPushToken(_ deviceToken: Data) {
//        unregisterPushToken()
        Chat.registerPushToken(deviceToken)
    }
 // unregistering the push token, resetting the cache to prevent logout issues   
    func unregisterPushToken() {
        Chat.instance?.pushNotificationsProvider.unregisterPushToken()
        Chat.instance?.providers.chatProvider.endChat()
        Chat.instance?.resetIdentity(nil)
        Chat.instance?.clearCache()
 
    }

Evgenii Aronov

Nov 10, 2021

Hello
I've tried this methods and still receiving pushes after calling unregisterToken

func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) {
    Chat.registerPushToken(deviceToken)
}

private func unregisterZendeskToken() {
    Chat.pushNotificationsProvider?.unregisterPushToken()
    Chat.chatProvider?.endChat()
    Chat.instance?.resetIdentity(nil)
    Chat.instance?.clearCache()
}