Chat on Mobile - Sticky Chat Widget
AnsweredPost Title: Chat on Mobile - Sticky Chat Widget
Feature Request Summary:
Sticky Chat Widget regardless of website page
Description/Use Cases:
On Mobile: When a customer minimizes the Chat window or goes to another page, the chat window disappears and the customer has to check on our menu bar to go back to the chat. Is there any way we can set the chat widget to show up on the side part of the page or below to make it easier for our customers to go back to their chats regardless of what page on our website they are currently viewing?
Business impact of limitation or missing feature:
Customer chat drop out.
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Official comment
Hi Jah -
To ensure an ongoing chat is more accessible to your end users, you can modify your implementation such that the widget launcher will show only if there's an ongoing chat.
Use the isChatting endpoint to determine if a chat session is in progress, then use the show command to display the widget launcher on the page.
Hope this helps!
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