Chat on Mobile - Sticky Chat Widget



  • Official comment
    Sarah Darmawan
    Zendesk Product Manager

    Hi Jah - 

    To ensure an ongoing chat is more accessible to your end users, you can modify your implementation such that the widget launcher will show only if there's an ongoing chat.

    Use the isChatting endpoint to determine if a chat session is in progress, then use the show command to display the widget launcher on the page.

    Hope this helps!

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