Dynamic "if value is" field for conditional ticket fields

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Jason Ortega

Posted Dec 01, 2021

Is it possible to make dynamic the "If value is" field for the condition? For example using regular expressions? This would be helpful for cases where a field can take any text value from the user and we might want to recognize certain patterns. If not, it would at least be nice to check if the field had any value at all rather than having to be a specific, exact value.

It was suggested to post this here from https://support.zendesk.com/hc/en-us/articles/4408834799770-Creating-conditional-ticket-fields 

Thank you,

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      Gaurav Parbat

      Hi Jason,

       

      Thank you for your feedback. As of now we won't be able to look at this feature. We will reconsider enhancements to conditional ticket fields in 2025.

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