Hi, I have used the below package in react-native and did necessary changes in 'build.gradle'.

package used: https://www.npmjs.com/package/react-native-zendesk-chat
changes in 'android/app/build.gradle' :
inside 'dependencies' block

dependencies {

//api group: 'com.zendesk', name: 'support', version: '5.0.5'

api group: 'com.zendesk', name: 'chat', version: '2.2.0'

api group: 'com.zendesk', name: 'messaging', version: '4.3.1'

changes in 'android/build.gradle' :
inside 'allprojects->repositories' block added

maven { url ('https://zendesk.jfrog.io/zendesk/repo') }

ISSSUE:

I got a chat screen, but was unable to do the below changes

Unable to modify UI of screen
Screen response with bot only (api group: 'com.zendesk', name: 'chat', version: '2.2.0')
Uncommenting "api group: 'com.zendesk', name: 'support', version: '5.0.5'" crashes app.

SUPPORT/SOLUTION NEEDED :
What setting do I need to do, to get our customers to get connected with our support executives?
Is the package used is correct for react-native (hybrid app) ?
How can I modify routing and UI for the zendesk chat screen?