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zendesk package for react native

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Harsh

Posted Dec 07, 2021

Hi, I have used the below package in react-native and did necessary changes in 'build.gradle'.


package used: https://www.npmjs.com/package/react-native-zendesk-chat
changes in 'android/app/build.gradle' :
     inside 'dependencies' block

         dependencies {

 
    //api group: 'com.zendesk', name: 'support', version: '5.0.5'
    api group: 'com.zendesk', name: 'chat', version: '2.2.0'
    api group: 'com.zendesk', name: 'messaging', version: '4.3.1'
 
changes in 'android/build.gradle' :
     inside 'allprojects->repositories' block added 
                       
               maven { url ('https://zendesk.jfrog.io/zendesk/repo') }
 
 
ISSSUE:
 
  I got a chat screen, but was unable to do the below changes
  1. Unable to modify UI of screen
  2. Screen response with bot only (api group: 'com.zendesk', name: 'chat', version: '2.2.0')
  3. Uncommenting  "api group: 'com.zendesk', name: 'support', version: '5.0.5'" crashes app.

    SUPPORT/SOLUTION NEEDED :
    What setting do I need to do, to get our customers to get connected with our support executives?
    Is the package used is correct for react-native (hybrid app) ?
    How can I modify routing and UI for the zendesk chat screen?
                       
 

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Harsh! The library that you're using is actually not a Zendesk supported method to implement with React Native, the repo for that is here. Zendesk does not offer a supported way to do this, so you will want to reach out to the developers in the above repo for assistance with this.

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