Show Requester's Email on the Ticket



Posted Jan 05, 2022

Currently, when viewing a ticket, it will show the Requester's name and the to email address, but it doesn't show what email the ticket was sent from.

To see the from address, you have to open the "View Original Email" pop-up window.

It would be great if the from address could be visible directly on the ticket, as this has caused some confusion for users with multiple emails associated with their profile when they reach out from an address other than their primary email.


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