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Stop sending automated emails via the " Account Email " functionality



Posted Jan 28, 2022

Currently when your Help Center is enabled, an end-user will automatically receive a "Welcome Email"  asking to create a Zendesk User Account.

If you have multiple brands you have no control about the sender e-mail of this message.

So you end up having a customer contacting you about brand A, but receives a welcome message from the email support address from brand B.

  • We ( agents/admins ) should be in charge to determine wether end-users should receive such message or not. 
  • If end-users should receive such message, the corresponding brand should be the sender. 
  • Welcome notification should be visible in the Event of the support ticket

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