End-users ticket update

1 Comments

  • Budke, John

    Have you designated any of your end-users as Light Agents?  Don't know if that would satisfy your use case - not every user should be a Light Agent.  We have a few folks (supervisors) so designated specifically so they can view and add comments to tickets.  All of our 'true' end-users can reply from emails they receive as generated by a trigger, or  via the Help Center.

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