I can imagine it would be very helpful for a variety of businesses to separate out by customer type within the Answer Bot flow using the 'present options' feature.
For example, we have three different customer types - parents, educators and students. In our flow, I'd like the customer to select who they are initially. Then, when a customer says something like, "What pricing plans do you have?" or "I want to cancel", the Answer Bot only shows answers based on that customer type so a teacher doesn't get shown the parent pricing plans article, for example.
We have parent, educator and student sections of our support site too and could use some sort of tag or labelling system to ensure that only the relevant articles appear for their customer type.
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