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Views: custom names for columns



Posted Mar 15, 2022

Hi,

Is there a way to customize names for columns in views? For example, we have "Prossima violazione dello SLA" (Next SLA breach) which takes a lot of horizontal space just to show a small icon. We all know well the meaning of that column, so it would be great to show just "SLA" making views more comfortable on 13" laptops.


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10 comments

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Scott Allison

Zendesk Product Manager

Mille grazie! I'm one of the Product Managers here and along with a number of improvements to SLA capabilities that we're working on we're looking at improving this as well to give you back more space. We truly appreciate your feedback, it helps us make a better product.

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@... are you addressing the option to change the SLA name or the ability to change the name of the columns in a view? 

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Scott Allison

Zendesk Product Manager

Sydney Neubauer We plan a shorter name for the SLA column but I'll flag the general need up to the team who own Views.

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@... thanks a lot

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We need this too. +1

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Scott Allison

Zendesk Product Manager

Quick update to let you know that we have updated the column header in Italian from "Prossima violazione dello SLA" to simply "SLA". We've also done that in most other languages too, with a handful of ones remaining that will be changed soon. 

If there are other column headers that are too long, please let us know.

Alternatively, if there is a separate need for customisation please can you tell us more about that?

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Hello Scott , In french we still have SLA (Accord sur les niveaux de service)

Can you change to SLA too?

thank you

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Scott Allison

Zendesk Product Manager

Fabien BONHOMME We're working on that right now! Thanks for your patience.

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Scott Allison

Zendesk Product Manager

Fabien BONHOMME This has now been fixed, the SLA column header is now just "SLA". Merci!

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thank you very much Scott

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