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Does Zendesk allow indexing of the posts submitted on Gather (Community) to be searchable on search engines like Google?

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Nida Fatima

Posted Mar 16, 2022

We have been using Zendesk for our user community and support forum. However, the posts created by our customers on Gather are not searchable on Google. This is even when we use the exact text to search on Google. 

Does Zendesk disallow indexing of community posts?

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    Dave Dyson

    Hi Nida, 
     
    In order to be indexed by Google, any posts need to be accessible publicly (in other words, the User Segment for the topic needs to be "Everyone"). Do your posts require users to log in, in order to see them?
     
    See Managing community discussion topics

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