Managing community discussion topics

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  • Hamish Meekings

    Hey team, I'm wondering if it's possible to set up a Topic that is publically viewable, but only admins can add Posts in the Topic (similar to turning off comments on a Post)? Sorry if this has already been answered elsewhere that I've missed

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Hamish,

    As per further checking, there's no native option in community topic to turn-off comment section to admin-only access. As of the moment, you can close the post for comments individually. 
    To close a community post for comments
    • In the post you want to close for comments, click the Post actions icon, then select Close for comments.
    Here's a screenshot for your reference:

    I hope this answer your question. Thank you!
  • Hamish Meekings

    Hey Gabriel, all good - thanks for that!

  • Matt Thorne

    The answer you provided above didn't answer the original question. 

    I want to create a Topic that Admins and Agents can post in and that is visible to Everyone, read only. I don't want customers or other Community Members to post in the Topic. 

    As an example, I have a Topic named "Release Notes" where we post...release notes for our product. I want to make them visible, but i do not want anyone to be able to add their own posts.

    Is this possible and if so, how?

  • Adam Leeflang

    Hi Matt,

    I want to do exactly the same thing. I don't want to have to post these in the knowledge base and then reference them in community.

    Can anyone help?

  • Zsa Trias
    Zendesk Customer Care

    Hello Matt & Adam,

    I have found this post in our Community on how you can Restrict end users from posting to certain topics. There were replies on the post from our Community members on how they were able to achieve this. 

    Hope this helps! :)


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