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Error setting up end user authentication in messaging

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Xinran Wang

Posted Mar 24, 2022

Have set up my server to generate a JWT which I was able to verify using jwt.io. But when my iOS app tries to use the token to authenticate with Zendesk, I get the following error: "failedToDecodeJWT". This is currently happening within the sandbox environment (haven't tried in production yet). Not sure how to troubleshoot at this point since it seems like the token should be valid.

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    Xinran Wang

    Attaching screenshots of the code here

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Xinran,
     
    Are you seeing a request to https://<your_subdomain>.zendesk.com/access/sdk/jwt and an HTTP status code in the response?
     
    Best,

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    Mick O'Donnell

    Zendesk Product Manager

    Also,

    I'm not sure if this is the problem, but the comma at the end of your external_id line, kid line and your headers line shouldn't be there. This may be causing the JSON payload to be malformed.

    Example of building the payload are here.

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