Recent searches
No recent searches
Show a warning message when clicking an external link provided by a customer
Posted Mar 31, 2022
Customers can provide links to external sites for a variety of reasons in a support interaction. Sometimes these links can be malicious and it's not always possible to tell based on the URL.
In Zendesk Support, it would be helpful to display a warning message when an Agent clicks an external link to confirm they wish to continue. This extra step may help prevent an Agent from accessing a nefarious site.
Such a feature would likely benefit from being configurable under Ticket > Settings.
3
1
1 comment
Official
Chika Chima
Hi Anthony!
Thank you for your feedback and suggestions. I can definitely see how this will help prevent agents click on malicious sites.
I do have some good news of a feature that my team and I are developing which is set to rollout in a couple of months called Malware Scanning in the Support product. The first release will asynchronously scan file attachments as well as links to file attachments. If the file attachments are deemed malicious there will be a warning designation to agents.
This is our first step in our journey to protect customers! Here is a post that share more about it, however there will be an official announcement later when the feature is available for all customers and more details
Thanks!
0
Official
Chika Chima
Hi Anthony!
Thank you for your feedback and suggestions. I can definitely see how this will help prevent agents click on malicious sites.
I do have some good news of a feature that my team and I are developing which is set to rollout in a couple of months called Malware Scanning in the Support product. The first release will asynchronously scan file attachments as well as links to file attachments. If the file attachments are deemed malicious there will be a warning designation to agents.
This is our first step in our journey to protect customers! Here is a post that share more about it, however there will be an official announcement later when the feature is available for all customers and more details
Thanks!
0
Sign in to leave a comment.