• Chandra Robrock

  • April 05, 2022 22:49

  Community Moderator

  

  Hi Vamshi R - Are you referring to restricting what group of users can update specific ticket fields on a ticket?

  If so, the Ticket Field Manager app should help solve for this. You can install it here (https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/) or learn more about it here (https://support.zendesk.com/hc/en-us/articles/4408893441818-Installing-and-using-the-Ticket-Field-Manager-app).

  You can also do a few other things like hiding specific fields for certain groups as well.

• Ally Elliott

  • October 03, 2022 16:54

  How can I hide specific fields for certain groups? I'm not seeing a way and I'd like to have a couple fields that are for administrators only. 

• Chandra Robrock

  • October 03, 2022 17:03

  Community Moderator

  

  Hey Ally Elliott - This would also be possible with the Ticket Field Manager app I mentioned. https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/.

  Specifically, you'll want to configure the 'Hidden Form Fields' and then the 'Allowed Groups for Hidden Form Fields' on the Admin > Apps > Manage > Ticket Field Manager page. 

  More detailed instructions can be found here: https://support.zendesk.com/hc/en-us/articles/4408893441818-Installing-and-using-the-Ticket-Field-Manager-app

   

• Ally Elliott

  • October 03, 2022 20:29

  I didn't realize you were referring to the app. Thanks so much! 

• Sarah Goodfellow

  • March 27, 2023 15:30

  Pretty disappointed in the "ticket field manager" apps. They don't actually work. I'll see the field still there after enabling restriction and then it goes away after a few seconds. Not necessarily the best solution.

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