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Vamshi R

Joined Mar 11, 2022

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Last activity Apr 10, 2023

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ACTIVITY OVERVIEW

Latest activity by Vamshi R

Vamshi R commented,

CommentHow to fix access issues

Hello Everyone, 

 Hope someone can assist me on the issue which our agents are facing frequenetly,when the agents are trying to logging into Zendesk Support through Google SSO. After multiple attempts, our agents were able to access to Zendesk support portal.

Below is the screenshot of the error.

View comment · Posted Apr 10, 2023 · Vamshi R

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Vamshi R commented,

Community comment Feedback - Ticketing system (Support)

+1 

View comment · Posted Dec 26, 2022 · Vamshi R

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Vamshi R commented,

CommentHow to customize the theme of the help center

Ifra Saqlain Deployed the same code which you shared, but still i am getting same error.

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 10322663005972) {
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_anonymous_requester_email').hide(); // hide your email address
$('#request_description').val('Description of Incident Activity'); // autofill description
$('#request_anonymous_requester_email').keyup(function(e) {
  var mailId = $(this).val();
  $('#request_custom_field_10475189470356').val(mailId);
  });
}

 

If you have sometime can we connect through Zoom meeting to go through this code.

View comment · Posted Nov 10, 2022 · Vamshi R

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Vamshi R commented,

CommentHow to customize the theme of the help center

Ifra Saqlain I used the same code which you shared with me, but still its asking for your email address field. Below is the code which i used.

 

View comment · Posted Nov 09, 2022 · Vamshi R

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Vamshi R commented,

CommentWriting formulas

Hello Everyone, 

 How to display the last public comment made by the agent EVEN if there is other internal comment on the ticket after the public comment ?

View comment · Posted Nov 08, 2022 · Vamshi R

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Vamshi R commented,

CommentHow to customize the theme of the help center

Hi Ifra Saqlain 

   I just used below code and now i am able to hide Description and your email address field. 

var ticketForm = location.search.split('ticket_form_id=')[1];

if(ticketForm == 10322663005972) {
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_anonymous_requester_email').hide(); // hide your email address
$('#request_description').val('Description of Incident Activity'); // autofill description
$('#request_anonymous_requester_email').val('vamshi.r@pro-vigil.com'); // autofill your email address
}

But i have one more concern, how can i populate a custom ticket field data on your email address field. Below is the screenshot of the field which i need to populate.

 

View comment · Edited Nov 08, 2022 · Vamshi R

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Vamshi R commented,

CommentHow to customize the theme of the help center

Ifra Saqlain I hope you can help me out on my issue. 

  • On our request page we have one field is hard coded in the script. Below highlighted field should be removed from this form.
  • I want hide Description field for only one form.

 

View comment · Posted Nov 07, 2022 · Vamshi R

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Vamshi R commented,

CommentWriting formulas

Hello Everyone, 

 

    Can someone please help on my requirement. I just want to get the last updated comment date & time on reports. Above metric which was provided is not working for me. 

View comment · Posted Sep 21, 2022 · Vamshi R

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Vamshi R commented,

CommentBusiness rules

Hi, 
 
I am trying to create an automation, but i'm struck at once place. Below is my scenario.

  • I created 2 custom ticket fields and i want those 2 fields should be enable when we have more than 2 tickets created on same issue in a week. Can anyone assist me on this.

View comment · Posted Jul 19, 2022 · Vamshi R

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Vamshi R commented,

Community comment Q&A - Apps and integrations

Any update on above request?

View comment · Posted Apr 14, 2022 · Vamshi R

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